Phones4U Review

phones4u ROCK!! 

applied for a contract through phones
4u got a call today 10/4/12 to say it was rejected by o2 they tried Vodafone and they rejected he then said can we try orange for u i agreed and it got excepted, excellent service got the htc one x coming within 3-5 days

Don't buy from phones4u 

I wouldnt even give them one star but computer wouldnt allow no stars, bought a htc desire s from them in Oct 2011, phone has been in for repair twice and was due to go for a third repair. They evenually agreed to replace with a different make, sent mine back but five days later still waiting for replacement. They told me to they had posted it, but after several phone calls they reluctantly gave me the tracking number, which shows it only posted today 16/02/12 for delivery next week. Customer service very unhelpful and refused to put a supervisor on the line despite several requests

Don't buy from phones4u 

Bad service..bullying customers and poor aftersale sevice simply avoid

These are a bunch of crooks do not part with your cash in their shop you do not get a cooling off period here not like going to the O2 store phone not holding charge after 3 days would not let me cancel spent 2 hrs in store not happy

Spent considerable time with A...... in Murraygate shop today.
Very best service I have ever experienced from mobile phone business.Changing from O2 soon after 14 years, at end of contract to get Vodafone 3G signal box (why do other suppliers not have this?)
Going for Galaxy Note which Vodafone do not stock.

Don't buy from phones4u 

Still no phone.
Customer care have sent two titans out but the store say ooohhh were anticapating it coming too..wtf..

Don't buy from phones4u 

I was looking to purchase a specific PAYG phone from them, but wanted to know which of the two hardware versions available the stock they were selling had, as their website did not say.

I emailed them via their contact form on the website on the Monday, and instantly received an automatic acknowledgement email. However, six days later I had still not received an actual reply to what should have been a basic query, so emailed them a second time. Again, instant auto acknowledgement email received, but it is now nine-and-a-half days since original contact, and still they have not replied.

I certainly won't be buying from or recommending a company who can't even be bothered to reply to a basic query via their website contact form.

I bought a mobile from Phones4u and after a year the phone wouldn't charge up, no charger would work on it. To cut a long story short, the person at Phones4U tried to put the blame on me (must have got water in it etc)and said it was only guaranteed for a year. I went to Carphone Warehouse where they looked it up on the computer, found it was guaranteed for 2 years and sent it off to be repaired without any problem. I did go back and tell them at Phones4U but they had a bad attitude to the whole situation and I would NEVER buy a phone from them ever again.

Don't buy from phones4u 

Still no titan.been waiting 3 WEEKS. AWFUL

BUNCH OF CROOKS! Stay clear of this company. A 30 second demonstration of a 'phone to you in store somehow waives your right to a refund when the 'phone fails to deliver. Stay away.

Don't buy from phones4u 

Phoned the 0800 number looking at possibly getting a buy out on my current contract as I have had hardware faults over and over again. Was told that was completely fine and Phones4U would buy out my contract (which still has 15 months).
I was offered the HTC Sensation XL on Vodafone with 1200 Minutes, Unlimited Texts and 500MB Data Allowance with Unlimited Data for 3 Months as some kind of Vodafone deal, and £50 Cashback ontop of my current contract being paid off. Needless to say, I was just signed up for a new contract, but at 600 Minutes, and without the "Unlimited" Data for 3 months and my other contract is still going. Completely screwed over.

Phoned up to complain, was offered an additional £80 Cashback as a "sorry." Phoned up today to check the status of getting the package I had originally signed up for, and when I would be receiving my £130 Cashback to find that I was never put down to receive any money back, and my tariff will not be changed. The person in the call center was EXTREMELY rude when I had explained that the company had non-stop been messing me around. Will be phoning later to cancel this contract and will stay away from Phones4U for a long, long time.

Don't buy from phones4u 

Still no HTC titan.
Supposed to be in tomorrow.
Customer service have been top notch.
Looks as if they sent the first one and the store have sold it.

Report back tommorow on my new titan if its not to big!,:S

Don't buy from phones4u 

Bought my first mobile from fones4u in 2003, cheapo nokia pay as you go, the slick rick wannabee estate agent treated me with contempt because i didn't want a contract.  That cheapo done me for a year and up graded to a nokia 6230 and had an O2 contract thrust upon myself. Big mistake(o2 are rip off artists)within a week i had a phonecall from someone pretending to be from fones4u offering to upgrade my insurance but they needed my bank account number, no chance mate! then to prove they were genuine they read out my IMEI number. I hung up, they ran back another 4 times i didn't answer.  i never give my number out to just anyone, they had my phone number and IMEI.  They were obviously con men who had access to fones for u and or O2 databases.  I wonder how many of fones4u employees or indeed o2's are on the take?  the answer is one or all, so it's best to avoid these two companies like the plague.  And orange as well but thats another story.

To end on a high note i was in fones4u a few years ago for a family memeber, some bloke was in being lied to about his fone and how hard it is to unlock and he( a slick rick) could do it for 50 quid on his lunch break.  Lets just say he kissed that 50 goodbye, i'd my laptop with me and unlocked it for free.  dct4 nokia

phones4u ROCK!! 

I bought an HTC radar last week and its ended because they didn't have the titan in stock.
After a few days I realised I was getting no signal and my battery life was terrible.
I sent an email requesting an exchange for the titan to phones4u help team,3 days later I recieved a phone call stating that the titan had been sent to the bury branch And will be available to me this coming tuesday.
Will post back if all went bad,but upto now can't fault em!

phones4u ROCK!! 

Every phone (Contratc and PAYG) I have got for myself or my family has come from P4U. I'm big into mobile tech and everything that comes with it so on a few occasions I have been more informed than the staff about the product im purchasing, but thats just me. The Staff have always been friendly and informative and the managers have always done what they can to help me when i've encountered problems (3 handsets in the last 12 years).
Before people start posting negative comments on here about the staff and managers, I think they should follow a few simple rules

1) listen to the advisor - chances are he was explaining insurance as you were drooling over the new android splash screen
2) Know what you want before you agree to it - it's easy to say yes to the extra £15 a month when your playing with Siri.
3) if you dont like it, dont lie - coming back saying its broke or its not working properly is not good. People can see through the BS.
4) It's not their fault when it does break - if your tin of beans tastes like crap, you complain to Heinz, not Sainsburys. Speak to the manufacturer/insurance
5) dont give staff attitude - you walk in acting like a hard done by tool, no ones going to really want to help you. Speak to the staff with courtesy and politeness and chances are, you'll get what you want.
6) learn to say no thanks - do you want the insurance..."no thanks"...we can give you an extra 600 mins for just £10.."no thanks"...it saves all the bad mouthing a few weeks later. Think of it as being energy efficient.
7) despite what you may think, 98% of you don't know better than the staff/manager. The 2% of you that actually do will never post on here because they are genuinely happy with what they have got.
8) research - Google is full of information. If the latest reveiw of samsungs newest phone says its prone to breaking if used in your left hand, dont complain to P4U when it breaks in your left hand.
9) listen to everything they say and answer all the questions before you get distracted with the new toy fresh out of its box.

And no, Im not a P4U employee nor do I work anywhere near the retail industry. I'm just a person with knowledge, common sense and courtecy. A very happy Phones4 U customer.  

Don't buy from phones4u 

Phones 4 Useless. Treat them like they have the plague.Idiot in shop filled out form incorrectly so i couldnt keep my old number. also didnt add my internet allowance so I got a bill for that. then handset went wrong (not their fault I know)but i waited 6 weeks for repair. it went wrong again (same problem) another 6 weeks. then again (same problem) they agreed to replace the handset after much arguing. problem now, they no longer stock my handset and are replacing it with a phone i am not happy with but it the best they can offer. even that is not new but a reconditioned handset! that was 3 weeks ago and i am still waiting. all other retailers offer a "loan phone" if yours is repaired. not p4u. i was told " tough mate, buy a pay as you go handset for 20 quid" so far 12 months into a 24 month contract i have been without a phone for 3 months.

I've always wondered about this company, as its the only high street retailer that consistently avoids giving me a tariff *WITHOUT* asking me to sit down with a salesman and going through a checklist of questions.

Well, this week, my suspicions were indeed confirmed. I went in to ask for a tariff for a specific phone, and as expected, it was the old, please come and sit down routine.

The questions were laughable - I don't know who writes their training manual,  but the sales techniques look to have been lifted from an Arthur Daley 101 course. What is your name, what is your current phone number...eh? All I want is a quote so why do I have to go through this.

I tell the salesman what I'm after, and he tells me that he can give me a total of £120 cashback - £100 for an old phone and an extra £20 off for some other reason that I completely forgot about 30 seconds into the conversation.

I tell the salesman that I can get a good deal at CPW. He then states that he'll throw in an accessory kit (I think this was a car charger) on top of the £120 cashback.

I then say that I'll continue to shop around, and at that point, from behind the salesman I was dealing with, another person (I'm assuming it was the manager) stands up and says that I'll not get a better deal anywhere.

By this time, I really wasn't worried if I didn't get a better deal somewhere else - as
there was no way I was giving P4U any of my money.

Actually, the deal I got from CPW works out cheaper over the 24 month contract.

That was my first and last visit to a P4U store.

phones4u ROCK!! 

Much as some of you may have valid complaints please don't make crass generalizations about P4U staff. We are on the whole a hard working dedicated group of people trying to make an honest living.

Don't buy from phones4u 

The unfortunate day was Thursday the 17th November 2011 when I walked into the Phones4U store on 18 Clumber Street, Nottingham City Centre and bought/took out a contract.

Phones4U Nottingham's Branch Manager - Brandon first served me and sold me what was supposed to be a brand new promotional bundle that was launched that day itself which was 200 mins free calls + 500 Texts + 500 MB data for £15.50.  Believing this to be a fantastic deal especially when sold by the Branch Manager himself - I went ahead and signed up.

However due to an apparent technical glitch as this new promotion code was apparently not on your systems, Adam could only choose the 100 calls+250 texts+250 Mb web for £15.50 and had that printed on my contract.

Since then, I have been to and fro with numerous phone calls and emails and both Brandon and Phone's4U Customer Service have admitted they were AT FAULT.  Brandon tried to convince me to cancel the contract as I was still within the 28day cooling-off period- this manner was also attempted by Phones4U customer service whom I explained that it would be easy to cancel BUT it would be difficult to sign-up to another contract with someone else as that would mean I would have to go through the credit-score system again and that is NOT good.

Please see the communications below and should you still wish to go ahead and buy from Phone's4U, do understand that if you get MISSOLD you will not be compensated despite them promising that they will send you a gesture of goodwill - Phones4U just WON't honour their promises!

Don't buy from phones4u 

Well basically, the phones4u store says its open 10am-4pm on Sundays, however i went to the shop at 3:25 and the door was locked - a man came to the door and we just said well we are about to buy the htc wildfire off of you?.. he said no, the tills are closed/shut down now, and i said but your open till 4, and he just made up loads of crap. so they missed out on 130.00quid, not that i came becos they are rubbish!!! never buy from phones4u they mess you around. (0 stars rating not 1)

So i have read a large amount of these comments and would agree they have a backwards way of processing orders, dealing with repairs etc, but you should all know that if a fault occurs that isn't the users fault, you can consult your network operator, or even the phone manufacturer under the warranty as opposed to returning to phones4u. I have had many phones and contracts and admittedly i have had better service from sites such as mobiles.co.uk with out hindrance or issue. I decided to go with phones4u simply because i could get a free iPad 2 with my order, i placed my order online on Saturday, on Sunday i received an email saying credit check had successfully been processed and that my phone and iPad 2 were awaiting dispatch and i will be emailed when they are so. looking on the site, it states orders placed on a weekend day will be delivered on Tuesday, well its Monday evening and i haven't received a dispatch email as of yet, i called them earlier and was told that it was definitely awaiting dispatch... but even getting through to their phone number was a challenge and a matter of try, try again. if it turns up tomorrow, ill be a happy guy, but the sales person on the phone said it could be delivered as late as Friday... and as far as insurance goes, most phone shops now promote one months free insurance because of people being mis-sold insurance, and if they are given it with out knowing, the insurance company's are now obliged to text the contract number to inform you that you have it, you can hen call them and cancel your insurance within the first month and not pay a penny. Phones4U does indeed have much to learn in customer relations though. hope I've been of help.

br />I've been using Phones 4U for over 6 years, I've bought a Motorola E1000, a Nokia N8 and a Blackberry Torch off them in that time.

During that time they have undergone a major transformation becoming more customer friendly and in particular have stopped the chugger-type hustling of passers by.

I have found Phones 4U staff to be well informed and polite.

Phones 4u offer competitive prices on handsets and tarrifs. They also sell all their handsets 'unbranded' and 'unlocked'-this allows some interesting combinations-eg an HTC Sensation XE on Orange-where an Orange branded version isn't yet available.

One little point is that sometimes the unbranded handsets don't have full compatibility with all network functions. For example the HTC Sensation XE is NOT (as yet) compatible with Orange 'Signal Boost' function.

Phones 4u aren't perfect-no shop is but they are certainly a major force in Mobile phones both on the High St and they can't have got that by being useless with customers.

Some of the moans about them here are IMHO unjustified. For example if you order on-line, why should one of their stores have to sort out any problems? Their staff are ruthlessly targeted and it isn't fair for them to have to sort out an issue they aren't responsible for.

Overall though, Phones 4u have proved more than good enough for my repeat business and intend to use them again sometime in the future

Don't buy from phones4u 

If you are reading this please whatever you do,do not buy anything I repeat anything don't even walk past a phones4u! I chose to buy direct online!What a MASSIVE mistake.
At least if I'd have bought in shop I could have gone in and RAMMED the phone down someones throat!!
I've never in my life felt with customer service as herendous as phones4u..
I bought the sensation xe beats audio! Everything was fine until I opened the box!
1. The beats audio earphones where broke.
2.Phoned getting some sent out right away!!!!!!
3. Had the phone a week before I could use it proper because the sim transfer gets done 5days later( but they forget to tell you that)
4. 2weeks later some HTC headphones turn up not beats audio ones ( another call sorry she wouldn't have know to send beats audio ones)??????!!!!We'l get some sent out right away!!
5. 2weeks go by again no earphones! So let's get back on to them!!
6. We are really sorry but  we've had a problem sending them out! I suppose its very difficult to send some earphones in the post how stupid of me!!!!!!! And they wanna give me 80 pound to go and buy my own!?
7. A cheque will be with me in 14 days!!!!!!!mmmmm
8. Someone was going to phone me by the end of the day that was 3 days ago!
9. HTC sensation review seems ok but in the 5-6 weeks of having never listen to any music through the beats audio earphones which is the whole concept of this phone! I just couldn't tell you!
10. Avoid this company like the plague!!!

Don't buy from phones4u 

Total scam!  Buyer beware.

Got an orange phone through phones4u and was promised the five pound discount off my orange bill per month.  First month complained, told me it would be taken of the following month.  Orange ignored my concern and nothing was ever done after repeatively stating the problem.  Currently taking it to trading standards - NEVER ENTER A PHONES4U SHOP!!!!  SCAM!

phones4u ROCK!! 

Many of you are probably thinking already " yeh yeh he must work for phones 4u for sure " well actually i DON`T !
I went into one of there stores in kiddy minster and bought a galaxy ace from them which unfortunately went wrong so i phoned them up about it .
They told me " just bring it back and we`ll replace it for you " but to be honest i`d lost faith in the phone and asked them if they could change it for a different phone ( which under there policy you could`nt ) but they said  "yes that`s fine we`ll do that for you no problem "
So they did actually change it for a different phone completely ( curve 9360 ) but after only a week a found it`s battery life was terrible so i called them about it and they agreed yet again to change it for a curve 9300 which i know from past experience that the curve 9300 has good battery life !
When i went to the store in Hereford this time ( phones4u store manager was very helpful and very professional in helping me as so was the rest of the staff there ) they did the exchange and really made me feel like a valued customer in the way of offering to set up the phone for me and ask if i`m happy with my choice and so on and all with a big smile .
Now please tell me what is wrong with phones4u as i have never had such good service from any phone company EVER !!!
Can i simply say that anyone who is thinking of buying a phone from phones4u then go ahead with confidence and do so .
I`m not saying that they will change every customers phone for a different model but if your honest with them and show respect then they will show you just how good customer service can really be !
Many thanks for reading this review and hope it proves very useful indeed .
Thank you from all @ MaxsoundCarAudio Uk .

Don't buy from phones4u 

I can honestly say that i have never experienced a company like Phones 4U Ltd. I received a new phone from them at the start of September, the phone was not suitable so i immediatly requested to send it back (unopened). Phones 4U refused, quoting there telephone script and that i had agreed to waive my right to return. In the end Trading Standards forced them to cancel the deal and reverse the contract. Six weeks of miss information, lies and calculated bullying. They are a total disgrace

Don't buy from phones4u 

They deserve a rating of 0!!!
I had bought a phone from them 4 years back and had really bad experiences regarding the insurance with the phone facing multiple issues at different  points of time. With this I had left phones4u.
Last month I went to check out how they were now and ended up buying a htc sensation for 40pounds/month contract. They offered me an insurance which was I rejected and they assured me that I could go for orange insurance if I bought phone from them, which I later found out was not true at all. All the information given by them were false and misleading, and the phone is giving me trouble from time to time.
Please don't ever buy phone from them !!!!

Phones 4 u customer service definitely depends on the branch and the area.
I lived in Liverpool and the phones 4 u store there was appalling. They were clearly salesmen and were not interested if anything went wrong with the phone.

However, I have recently moved to London. The store here has completely changed my opinion of them. My blackberry was faulty, and wasn't water damaged (I had had the phone for 11 months). I took it into the Ealing store and the staff were fantastic. They swiftly organised a repair, discounted a cheap phone so that I could still contact people and told me my phone would be sent to my home address.

They told me, in extreme cases re-delivery could take up to 8 weeks. My case was extreme. However, I did receive a phone call from head office after a week, telling me I was to get a brand new handset, but it was being sent from Hungary, because my other one was beyond repair. This new phone was free of charge.

The ealing phones 4 u then rang me to follow it up after 5 weeks, to make sure everything was o.k
excellent support and service and would definitely recommend that store.
Like I said, it does depend on your area, so don't tarnish ALL phones 4 u stores with the same brush.

Just reading some of people reviews on phones4 u. I have never problems with phones 4 u and sometimes it depends what store you go to. Just want to say some people on here are dumb or dont have any common sense. for example, if you your telling me you wasn't aware you taken out insurance, what were you lot signing when they was going over the contract papers? dont you look double check what you are signing. another dumb person on here said that they wanted to exchange there phone as it been water damaged. how dumb can you be. if the phone water damaged it voids the warranty. if you are not sure of something ask the question. if you feel the contract two expensive tell the sales consultant it is. i think some people here need to have some common sense when they are buying a contract.

Don't buy from phones4u 

So I had an orange phone, which had water damage, went into my local p4u store and just asked for a cheap phone, to be a replacement, as i was due an upgrade in around 4 months, but the sales man told me that p4u would buy me out of my old contract and then give me a new phone and contract, I had wanted a blackerry for ages and he got me to sign the new contract, gave me £200 and said that i would have to pay orange £70 which i was happy with. Everything was fine until i noticed that on my bank statement i have still been paying for my old contract!! So it was not cancelled! Im very annoyed and was assured by the sales man that after i had payed the £70 i had nothing else to pay for the old contract. The situation is still not resolved!

Don't buy from phones4u 

If I could give phones 4 u a 0 i would!


I bought an LG phone from Phones 4 U &2 Weeks after i bought the battery died i brought it into the shop  and they said that they would send it away and fix it free of charge, 2 weeks passed and  they had not contacted me. Later on that week they phoned me and told me that i would have to pay for it to be fixed, they then said that it would cost around £300 to be fixed, and if i wanted it back it would cost me £60 to be sent back to me. It was a disgrace and will never use them again!

Disgrace!!!!!! I went in with a bad battery so they agreed to replace the battery free of charge. That was alright until they took the battery out of a new phone , put my faulty battery in it and boxed it back up ready to sell to some other unfortunate customer!!!!!

Don't buy from phones4u 

Last yr I was bought a htc phone 4 a present from a supermarket. I experienced some problems with it, so in the end i got a refund. So looking around 4 the best deal, I came to p4u. After looking around I decided to buy a Samsung Galaxy Europa. It worked fine til this yr. So I took it back, they offered to get it repaired. So after two wks I got it back. Within less than a wk of it "being fixed" one of the faults is happening again. Taking it back to them I was refferred by one of the staff to call Head office to see wot they can do, as I was reluctent to get it repaired again. After being told by head office to get in touch with the repair centre to c wot they can do. They said they could not do anything. So they fefurred me back to you guessed it head office. They were not helpful at all. They said all they can do is to get it repaired again, then if it happens again at least 2 to 3 times wihin 90 days then they will exchange it. My point is that head office were not very helpful and I did not come away happy. Dont go to p4u.

phones4u ROCK!! 

Phones 4 u in newry is very good!! Staff are very helpful and always happy and I feel comfortable talking to them. They took the time with me which I would never get in the o2 shop which is next door. Lovin it keep rockin!!!

Don't buy from phones4u 

phones4u are evil people i got my first ever monthly orange sim from them and was told that after three months i could upgrade my phone free of charge no strings attached. A month ago i did just that and upgraded to the nokia e7. However today amonth later i went in to say i wanted to cancle my contract after my bill this month wasn't the £35 i was told it would be but £43.77. I was horrified. Even more so after going to the store and after being talked to as if i were simply which i assure you i am not i was told i had signed a 24 month contract. I am (urious with this as you'd think that they would at least have had the coomon decency to tell me this. Not only this but i find that i am also paying £9.99 phone insureance. I will never use phone for you again i will tell everyone i know not to use it and i will never forget the rude manner in which i was treated

Don't buy from phones4u 

Ok
let's begin! On the 11th of june I have been called by an Assistant from Phones4u who sold me an upgrade as my contract finishes in August 2011. He was very good, he spoke very quick and I said yes i will take the upgrade. After I did some thinking that day and some search on internet I realized that I could get a better deal somewhere else so I called vodafone the same day to ask them to cancel. Now that was the first thing, vodafone  told me that if I do not accept the handset and not signed for it there will be no upgrade. Vodafone told me to call phones4u and  cancel with them also. Three weeks I have spend trying to cancel this upgrade even if I did not signed anything also I did not accept any handset. Yesterday 27th of june I found out that the upgrade has been processed at 12.30 pm without me signing anything or receiving any handset. Also When I have the spoken to the manager Rebeca around 3.00pm she confirm to me that everything was cancelled. Then around 4.00pm she changed her mind and decided that somebody has processed the upgrade at 12.30 that day. FRAUD!!! They processed the upgrade I mean they are  forcing me to take a contract I do not want because they want their comission.  Now you tell me if this is right or no. If the situation does not clear within 7 days I am going to sue phones4u. Also please if you had a similar experience with phones4u get in touch I am interested to know.
I am sorry, but NO NEVER GO to phones4u just go straight to the retailer and they will be much better help.

I got good deal with phones4you all upgrade go smoothly and I manage to get small discount, I am sure it wouldn’t be possible in O2 store. Stuff was friendly, quick and helpful. Definitely I can recommended Guilford store, comparing with Woking store where I struggle few times. Well done Guilford.

phones4u ROCK!! 

I recently bought two htc wildfires PAYG at phones4u online.The first one at 129.95 and was delivered within two days.Five days later the same phone was 99.95. I phoned up about the change in price and received the 30 pound back so i ordered another phone and again it arrived two days later.Excellent service

Fantastic customer service at the Wigan branch. The staff took the time to find out my usage and made a real effort to get me the correct phone as it was stressed to me that they are not permitted to do a non like for like exchange if i decided i didnt like it. They gave me a demo of the two handsets that best suited what i wanted and then fully explained why they had come up with the deal they had. They also covered off how my billing would work and how the insurance was seperate and billed differently. All the policies they are required to stick to were fully explained. The Are you happy sheet at thye end confirmed everything. I am definately happy. I cant understand why people are complaining about faults and insurance. If you actually listen to the salespeople instead of just thinking about your new phone their process covers it all off. Take note of the are you happy sheet and you will not be so mad when something goes wrong.

Don't buy from phones4u 

Purchased my Mobile on Tuesday informed sales person that I wanted a £20 per month contract as being a senior citizen that was all I could afford,arrived home and discovered that they had also given me £9.99 insurance which brought my total per month to £29.99p,this was never even mentioned to me in my 30 minutes conversation,returned to the store and was told that I would have to go to my bank and cancel the direct debit myself,but as it has,nt gone out yet ,my bank said that I would have to watch my account daily to see when it does.I consider that phones for you are not worth dealing with as I was deliberately deceived to say the least.I am returning to the store to day.

Don't buy from phones4u 

Placed order for upgrade via the telephone solely because Salesman said the new phone was in stock and would be dispatched next day delivery the following day.
As per Phones 4 U instructions I tried to track the number given to me by them. The tracking number is not on the system.
Phoned today asking about the phone, it is now 3 working days after the order was placed, the phone has not yet been dispatched. However my contract has been changed. Customer service's only response is "we do quote 5-7 working days for delivery".
The 5-7 working days if for them to post it, even when they only had the order because the phone was in stock and fast delivery promised.
Do Not use!!!!!

Don't buy from phones4u 

Don't bother with these conmen, they have just fraudulently got my daughter to sign up for insurance on her contract at £9.99 a month without telling her, and added another fiver to her phone bill. As for for making a complaint you get a patronising person at head office who "will look into it". And perhaps due to dyslexia they told us they are unable to write to us tell us what they have actually done about it!
DO NOT BUY FROM THESE FRAUDSTERS!

phones4u ROCK!! 

Used phones4U shops many times.  I've always found the staff in my local branch to be really helpful and they have always given me a much better deal than the network directly, even at upgrade time.
I have recommended many friends to go there too.
Recently I tried to get the same deal in store that they had online.  They could not do it, but used their phone to get the order placed with that side of the business.  Phone arrived swiftly, but I wasn't at all happy with the battery life.  Phoned customer services, arranged to return the phone (they send out a postage bag) and ordered a different phone as replacement.  New phone arrived couple of days later, followed by the bag to return the first one.
I have never experienced anything but polite, knowledgeable staff and good customer service, at the local branch and now with their online service.
One thing I always do is decide what type of phone I actually want, do some research first, then go into the store.

Don't buy from phones4u 

Never ever go to a Phones4U store in Southampton. They are very pushy, they pretended they explained everything to me and they hid a paper that said 'no return option' in a bunch of other paperwork. I traded my phone in and I was told that my phone numbers got transfered onto my sim card which I kept and they did not, lost all my friends contacts. They look for quick bucks and I will never ever go there again.

Buy online, never go into the shop!!!!!!!!!!!!!!!!!

Don't buy from phones4u 

PHONES FOR USELESS.customer service is not a strong point here. idiot in shop filled out form incorrectly so i could not keep my old number as i requested. i use this phone for work so now my customers can not contact me. he also forgot to put my inclusive unlimited internet on so i got a bill for that (refunded by t- mobile as soon as i called them) phone failed after two weeks took it back and nearly four weeks later am still without phone. (next door neighbour had same phone with same fault but from t-mobile store. got his back inside a week) and they do not do loan phones while yours is in for repair. staff generally couldnt give a toss. went next door to carphone warehouse to buy a charger for my old phone and the guy in there bent over backwards to help me (and they do loan phones) will not go back.

I just want to say to all you winchy people that perhaps before you slate something you should use your brain and think a little! If u have bought a phone online or overthr phone why should you be able to take it back to a shop! Helllloooo! It's cheaper online and over the phone as there is no overheads and no customer service.a business could not survive on being just your customer service store when you didn't rem buy it direct from the store! So if you are considering purchasing from any mobile retailer over the phone or online don't then go into the store on the high street complaining you can't set it up or it's faulty! Send it back to where you got it from that's why you pay less! And if you do purchase a handset from a mobile retailer on the high street and your handset goes faulty it is NOT the shops fault! Did the shop make your phone? No! The manaufacture is the one at fault if your handset is broken! Which is why the retailer has to send it back to the manufacture ad stated by trading standards after 28days! And may I also add if you recieve bad customer service just consider your attitude towards that sales consultant and wonder why they may not be as accommodating! Now I will say yes I work in a mobile retailer but this does not affect my opinion and I do understand there are some sales consultants(in all businesses) are con men etc but do not tar us all with the same brush and consider what I have stated!

Don't buy from phones4u 

I purchased a Samsung Galaxy S with a contract on T-Mobile from the online Phones 4 U shop.

Within a week the handset stopped working completely and would not even switch on.  I called customer service who gave me an authorisation code and told me to take it to the nearest Phones 4 U branch.

I took it to the nearest P4U branch, who told me they could not replace the handset because it did not "come from their stock" and that it was the responsibility of the online store to replace it.

Back to square on, contacted customer service at the online store and the representative apologised and said I was misinformed by their previous agent and that a padded envelope would be sent so I can send the faulty handset in for a new one.  Four working days passed and I did not receive the envelope so I phoned customer services again.  They said they would send another padded envelope and that it would be with me within 5 working days.  Four days have passed as of today and now on this second attempt I have still not received an envelope.

I am fortunate that my partner had a spare handset to put my sim-card in or I would be paying a contract but receiving no service for it and would be completely without a mobile phone as this was a replacement for an old pay as you go handset.

I feel P4U needs to review their stocking and distribution policies.  If you buy a handset from any of their suppliers you should be able to take your handset to any of their branches for repair, replacement or service.  I am entering my third week without a handset that is costing me a considerable amount of money.

This is the make and model of handset that I want, I just expect better and prompter service from Phones 4 U.

Poor, very poor indeed.

NEVER PURCAHSE A PHONE FROM PHONES 4 U!

Due to the incompitence of the telephone order staff, they put  in the system my next door neighbours address. Then retryed after realising the mistake...then got locked from system for using 2 differant addresses...At this point i want to scream!

then i have a so called specilised team call me saying that they can fix the system lock. Now i have the phone, due to the numerious credit checks i have been declined by tmobile (Who originally accepted me) after having the phone for over a week, and they want me to send it them back..WHAT A CHEAK afetr i have spent hours setting it up and cancelling other contract with othe provide.

Don't buy from phones4u 

the worst company I have ever dealt with, I purchased a new nokia x3-02 and when I got home and tried to release the back it pinged off and wouldnt go back on so I phoned the shop was told to take it back next day and they would swap it, guess what they hadnt even got another one and wouldnt refund my money, after 4 trips was told I could have a refund, they cocked that up and I am still 16days later waiting for a cheque for my money,
disgusting customer service, even the manager said thay are a crap firm, If I dont get my money tomorrow I am getting trading standards involved,
My advice, KEEP AWAY FROM THEM THEY ARE CON MEN

Don't buy from phones4u 

never use this company again. my vivaz stopped charging so sent off for repair, just to be told its B.E.R and i was the one who broke it so they would not attempt to fix it. they told me it was sent back to me and signed for and as you have all guessed i never recieved it. sitting without a phone while still paying for the contract while they invesigate with dhl where my phone is. the company is a complete joke PLEASE DO NOT shop with them.

Don't buy from phones4u 

bought my phone at the leeds commercial street store and it 'conveniently' stopped working just after the 28 day return period. The phone was freezing and with the store been awkward to get to I planned to leave it until I could get into town at my convenience, but then, you got it folks the phone completely stopped working and now won't turn on. I have had to have this sent off to be fixed, which I have been told will take around 28 days, and they still want me to pay my contract £37.50. I had to sit and nag until I was told I will be sent £15 in a cheque form to "get a replacement handset" which is ridiculous!!! Every single item I downloaded on the phone will be lost and I will have to use my mgbs to replace apps that I already got. I am not impressed with phones 4 u but am stuck with them for 22 more months, if I were you I would get my phone from a real shop i.e. Orange. Somewhere where staff members do not laugh at and ganag up on you! None of my friends will have my recommendation to shop here!!!!

I work for Phones 4 U... I won't send my worst enemy to p4u. Worst company I've worked for, in customer service! They teach us how to hound customers, never sit down with the staff. That tactic is there to get all the crap started! So beware guys..

Horrific, took money from my account for a phone ordered, when they hadnt even accepted me, no contact whatsoever, had to spend 3 days trying to contact them, lied to me, still have no refund from them and have defaulted on my bills because its taken them so long to pay MY money back for something i never recieved!!!
JOKE DO NOT USE PHONE4U disgusting attitude.

br />Shocking levels of customer service. Ordered a new contract phone, website stated "guaranteed next day delivery". Only received an initial receipt email. 4 days later I sent them an email asking what was happening, and got the response that I failed the credit check, but they couldn't tell me why. When would they have told me this if I hadn't contacted them!!? Also became aware that my phone wasn't stocked by them anyway!!
That night bought through mobiles.co.uk, and no problem at all. Credit check fine, mobile delivered two days later. DONT USE PHONES4U!!

phones 4 u is a rubbish company..i didnt like their customer service...staffs are not helpful... so dont buy from phones4 u

Don't buy from phones4u 

Tricked into a 24 month contract on a phone that  I've already had repaired, and was told that I had    internet allowance, but actually costs me £1 a day!
Was also talked into getting £10 a month insurance which was very hard to cancel after the first 3 free months. Only needed £2pm cover.

We (family of 2 adults and 3 children) have all bought our phones from phones4U in Blackpool, and found them very good in all aspects. I found there attention to customer service quite refreshing.

Don't buy from phones4u 

Phones4U staff were very friendly when making the sale but when I had problems they simply didnt give a toss.

DO NOT BUY FROM PHONES 4 U !...

Bought a Nokia N97, within days it went wrong due to very common software issues they change it and the same issues arise. getting sick of going back and forward to the store i ask if i can change it for an iphone they refuse... i paid my money, the phone was the same cost, the phone they had given me was incapable of reliability and yet they did not care in the slightest...

FINAL WORK DO NOT BUY FROM PHONES 4 U THESE PROBLEMS WILL NOT ARISE AT THE CAR PHONES WAREHOUSE !?

Don't buy from phones4u 

DO NOT BUY FROM PHONES4U, especially from birmingham bullring branch. They con people into buying a product then leave them to suffer the horrendous customer service and after sales.

Don't buy from phones4u 

Phones 4 u are trash....when you do encounter a problem with your phone as I did(It worked for 2 hrs on christmas day then packed up) they weren't intersted! Didn't want to know! They had my money and all they would offer is a repair to a phone that wasn't fit for purpose &it didn't work! Wouldn't use them again...alll their staff are school leavers on minimum wage reeling off the speel from a manual they have sat and revised!

Phones 4u  store in Torquay,

I complained to my solicitor about phones 4u because they sold me a faulty phone on contract and refused  to replace it 24 hours after i signed the contract,

when i returned to the shop to see the manager i was shown up in front of the staff and the public  also, they tried to make fun of me by insulting my inteligence,
T-mobile customer services knew my phone was not working correctly and advised me to return the phone back to the shop,
phones4u tried to say it was me that was faulty and the phone was in perfect order,

i left the phone with them cancelled the contract and have never to this day been to any of their shops,
that incident took place in 2006, so you see people dont complain to the websites because we cant be bothered sometimes,

Phones foru are a disguting place to buy anything.

     jeffrey moorhouse

Don't buy from phones4u 

Phones4U Salesperson was very rude, thinking i was some sort of fool. (Wanted to give zero stars but that is not possible)

Don't buy from phones4u 

Don't go there!!!! Don't set foot in the store or you'll end up coming out with a contract you don't want - and can probably get cheaper direct from the network company. Phones4U customer service is dreadful. having had problems with handset I am told I can oly have an exchange for the same handset - appauling service. Make sure you tell all your friends - go direct to networks. Do not give Phones4U your business.

phones4u ROCK!! 

I bought a Samsung G600 for 75£ there.
They were very friendly and allowed to let me have a little fiddle with the camera on it.
They were the cheaphest to stock it on the high street to stock that phone on Feb09.

Very good , should go back there when i upgrade my G600.

Don't buy from phones4u 

I went into fones4u yesterday and brought a new mobile phone.  The sales person in fones4u assured me I couldn’t get cheaper on the internet.  When I got home, I checked the fones4u website and I saw the same deal with 50 pounds cashback!  The sales person in the fones4u shop has balently lied to me in order to sell me the fone, not sure what I can do about it now though

I recently just got a new U900 Soul from phones 4U.  service was good, please with the phone although I did find it slightly cheaper elsewhere after i had signed the contract.  Still think i would use phones 4 u again though.