T-Mobile Review - www.t-mobile.co.uk
T-Mobile is a UK network and part of T-Mobile International which is a major branch of Deutshe Telekom AG. Globally the company serves over 86 million customers. T-Mobile International has companies based in Germany, Netherlands, Poland, Czech Republic and America.
T-Mobile have won various awards in the UK including Tariff Deal of the Year with Flext, this was issued by Mobile Consumer Choice Awards in 2006. T-Mobile employ over 6000 members of staff and have 275 stores in the United kingdom. Over 17 million of us brits our t-mobile customers. There 2G networks reaches 99% of the UK population and they plan to have there 3G network covering 100% of the UK population by the end of 2008. T-Mobile Head office is based in Hertfordshire, UK.
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T-Mobile consumer reviews
Reviewed by Matthew from Birmingham, UK on 24 July 2009Rating:
were Okay, but used betterI'm 12 months into an 18 month contract and my only real problem with T-mobile is their coverage. No matter where I go in the country coverage seems patchy at best, despite their website invariably saying coverage is very good or excellent.
I'll won't be renewing my contract with them.
Matt
Reviewed by Chris Pickering from London, UK on 12 July 2009
Rating:
Don't buy from 
T mobile are ok until something goes wrong - the customer service peeps are a bunch of downright liars - or they are all retarded.
You can call 3 or 4 times about the same problem and get 3 or 4 different stories.
If they don't like the qustions you are asking they have a dirty habit of just cutting you off which after hanging around on hold for 10-15mins rally ticks me off, oh and of course when you call again - the whole 'dipshit roulette' thing starts again with a different rep.
At the end mf this contract I'll be pulling my custom after 7 years of loyalty. And that of my wife/kids and my business account.
Reviewed by Al from Northampton, UK on 30 June 2009
Rating:
Don't buy from I'm with T-mobile for their mobile broadband service and it sucks. I get full signal but never get a connection over half a meg, a long way off the max offered speed of 7.5 meg. I've been through 3 dongles in under 12 months as they keep breaking and the tech support team are useless. When I asked about cancelling due to the poor level of customer service and the poorly made equipment they said they'd charge me the remainder of my contract (over £300!) to leave. In hindsight I should have paid to get a landline installed.
Reviewed by Alan Clark from Liverpool, UK on 06 March 2009
Rating:
Don't buy from I ordered a phone from them two months ago, i am still waiting. They took my money before telling me that the phone was not in stock, then they told me that they were expecting more "very soon".
AVOID THEM, AND DON'T TRUST A WORD THEY SAY.
Reviewed by T-mobile suck from Weymouth, UK on 19 December 2008
Rating:
Don't buy from I have been with t-mobile for as long as I can remember, prob 10 years, unfortunately t-mobile don’t reward you for loyalty. I always opt for 12 month contracts, don’t see why I should be tied for 18 months, during my last contract my mobile phone broke. When I contacted t-mobile they offered me a new handset but said I would have to sign for 18 months. I declined t-mobiles offer and shopped around. I found I could get the same phone on a 12 month contract and 10 pounds a month cheap from Vodafone.
I phoned t-mobile to make them aware of the offer, I even gave them the URL to the offer online. There was me thinking they would match the offer if not better it due to my loyalty, I was wrong. T-mobile said they could not match Vodafone and offered me my pac code. I thought sod them, cancelled my contract and am now happily on a Vodafone contract.
Reviewed by Stu from Bedford, UK on 19 December 2008
Rating:
ROCK!! 
Ordered my new phone from t-mobile and it arrived the next day, I had to wait 28 days for my free gift, guessing tmobile though I might do a runner, I can understand this, they must have been stung in the past.
I tried to change my billing date so it came out of my bank the day after I got paid. To cut a long story short all the customer service people were saying to wasn’t possible because of the date the invoice is sent out. In the end I gave up and just left the billing date.
Apart from this t-mobile network is brilliant, I always get a signal and the 3G speed is great. Customer services are ENGLISH which pleased me and were helpful most of the time. I have had some bad experiences with the O2 network so am really pleased with t-mobile and am staying put.
Reviewed by T-mobile felxt is brill from London, UK on 19 December 2008
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ROCK!! I have just taken out my fourth contract with t-mobile and I really can’t fault them. T-mobile coverage is excellent and I love there Flext tariff, they are exactly as they say on the tin, FLEXIBLE! Im on an 18 month flext tariff which gives me £180 allowance to be used on either minutes or texts. If I go over the 180 pound allowance I would have to pay on top of my 35 quid line rental. I haven’t managed to go over yet as the allowance equals 1000 mins or 2000 texts, or a mixture of the two which is the great thing about the Flext tariffs. I usually cancel my contracts each time and get a new one through Dialaphone, I just find I tend to get a much better deal than just upgrading, plus I like to get a free gift like an X-BOX 360 as I am not really too fused about having the latest mobile phone.
Reviewed by I hate 02 from Liverpool, UK on 12 November 2008
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Don't buy from I have been with t-mobile for about 5 years now. I have just recently renewed a 12 month contract in order to get the new samsung tocco. Was really pleased with the tocco for the first 2 months until it started playing up. I phoned t-mobile and the t mobile sales person said they would send it off to be fixed and I could be without a phone for 4 weeks!! I couldn’t believe this, thought they would at least send me a budget mobile phone to use until mine gets fixed. I can’t wait for my t-mobile contract to expire, I will be looking around the other networks, perhaps orange and o2 to see what they are offering. T-Mobile really do not care if you are a loyal customer, they treat us all the same, as mugs!
